Privacy

Last Updated 24/01/2021 | Version 1.1
 

Thank you for choosing to be part of our community at Collective-Stories ("Collective-Stories", "we", "us" or "our". We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regards to your personal information, please contact us at hello@collective-stories.com
 

This privacy notice describes how we might use your information if you:

 

In this privacy notice, if we refer to:
 

  • "Website", we are referring to any website of ours that references or links to this policy​

  • "Services", we are referring to our Website, and other related services, including any sales, marketing, or events. 
     

The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately. 
 

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you express and interest in obtaining information about us or our products and Services, when you participate in activities on our Website or otherwise when you contact us.

 

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. 

The personal information we collect may include the following:

Personal information provided by you: We collect email addresses, names, phone numbers, mailing addresses, billing addresses, debit/credit card numbers, IP address, browser characteristics and other similiar information. 

Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as your credit card number), and the security code associated with your payment instrument. All payment data is stored by Wix. You may find their privacy notice link her:  https://www.wix.com/about/privacy 

We will not collect sensitive categories of data without their explicit consent. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Collective-Stories does not undertake any automated decision making relating to any Service activities except for third party fraud checking services that may automatically decline a credit or debit card transaction.

 

Collective-Stories will not knowingly collect data from or market to children under 18 years of age.  By using the Website, you represent that you are at leas 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at hello@collective-stories.com

Our website is provided by Wix. Wix collects information about you on our behalf in order to process any transactions and manage any accounts. We only use personal data where it is necessary to fulfil your order, communicate key information, inform you of products and services related to your transaction or interests, and deliver customer support services. Wix uses encryption to secure your personal data.
 

Your personal information may be disclosed to reputable third parties who will help process your order, such as our logistics partners. Collective-Stories requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation. We will not release your personal information to any company outside of Collective-Stories for mailing or marketing purposes.
 

We shall retain data related to your purchases for a period of six years after your association with us has come to an end to comply with statutory limitation periods.

If you agree by giving us your consent, we may contact you with updates about our latest news and offers which we think may be of interest to you. We may also use your information to improve the relevancy of our marketing communications.
 

2. Data Retention

We will keep your personal information for as long as you are a customer of Collective-Stories. After you stop being a customer, we may keep your data for longer so we are able to respond to any questions or complaints and to comply with any legal and accounting requirements.
 

3. Data Transfers and the Use of Data Sub Processors

Collective-Stories will not share Subject data with a third party not directly associated with the provision of services without their explicit consent. Collective-Stories will also not transfer Subject data to a third party country outside of the UK or EEA that is not compliant with the applicable data protection laws via adequacy agreement, Binding Corporate Rules or other legally appropriate means as defined by the Information Commissioner’s Office without their explicit consent.

At Collective-Stories we make use of a number of 3rd party organisations so that we can deliver services to our customers. Whilst the following list is not intended to be exhaustive, Collective-Stories typically only transfers the personal data relating to our customers, where required for the activities set out below, to the following third parties or Data Processors:

  • To facilitate account creation and logon process. If you choose to link your account to us to a third-party account( such as Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation nd logon process for the performance contract.

  • Request feedback. We may use your information to request feedback and to contact you about your use of our website.

  • To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.

  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

  • To protect our Services. We may use your information as art of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).

  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.

  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond. 

  • Fulfil and manage your orders. We may use your information to fulfil and manage orders, payments, returns, and exchanges made through the Website. 

  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.

  • To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.

  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services. 

  • To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us on our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time.

  • Deliver targeted advertising to you. We may use your information to develop and display personalised content and advertising (and work with third parties who do so) tailored to your interest and /or location and to measure its effectiveness.

  • For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience. We may use and store this information in aggregated and anonymised form so that it is not associated with individual end users and does not include personal information. 

By interacting with Collective-Stories as defined in this policy, the Subject provides their consent for this transfer and use of our Data Processors and their Data Sub-Processors, and for transfer to any other appropriate third party Data Processor for the purposes of delivery of the Services and customer relationship management activities.
 

4. Commitment to Confidentiality and Security of Processing

Collective-Stories uses appropriate technical and organisational security measures within our sphere of responsibility to ensure an appropriate level of confidentiality and integrity.

Should there be a concern regarding a possible security incident or data breach, please email hello@collective-stories.com
 

5. Cookies

Cookies are small text files that are stored in a computer’s web browser memory. They help website providers with things like understanding how people use a website, remembering a User’s login details, and storing website preferences. We use cookies and other similar technologies to help us ensure that our Services function properly, prevent fraud and other harm, and analyse and improve the Services in accordance with this Privacy Policy.

5 a) How We Use Cookies

We change the cookies periodically as we improve or add to our Services, but we generally use cookies for the following purposes:
 

A) To Operate Our Services. Some cookies are essential to the operation of our website and Services. We use those cookies in a number of different ways, including:

  • Authentication. We use cookies to remember your login state so You don’t have to login again as you navigate through our site.

  • Fraud Prevention and Detection. Cookies and similar technologies that we deploy on or  website help us monitor for and detect potentially harmful or illegal use of our Services.

  • Site Features and Services. We use cookies to remember what products you have in your basket during your shopping experience.
     

B) To Analyse and Improve Our Services. Cookies help us understand how to make our website and customer services work better for You. Cookies tell us how people reach our website and they give us insights into improvements or enhancements we need to make to our website and Services.
 

C) For Better Advertising. Cookies can help us provide more effective advertising on our website. For example, we might use a cookie to help prevent You from seeing the same advertisement multiple times or to measure how many times an advertisement is viewed or clicked on.
 

5 b) How We Use Other Technologies

A) Pixel tags. Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of Users (such as email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.
 

B) Third Party Analytics. We use Google Analytics, which uses cookies and similar technologies, to collect and analyse information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. To help protect Your privacy we anonymise personally identifiable information like IP addresses.
 

5 c) How To Manage Cookies

Your web browser may allow You to change Your cookie preferences. Please consult the help section of Your web browser or follow the links below to understand Your options, but please note that if You choose to disable the cookies, some features of our website or Services may not operate as intended.

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Explorer:https://support.microsoft.com/en-us/products/windows os=windows-10

Safari: https://support.apple.com/kb/PH21411

Firefox: https://support.mozilla.org/products/firefox/cookies

Opera: http://www.opera.com/help/tutorials/security/cookies/


5 d) Cookie Table

Cookies that we commonly use are listed below. This list is not exhaustive, but describes the main reasons we typically set cookies.
 

fbp-
These cookies track user activity, targets advertising and monitors performance to provide better targeted ads either on Facebook or other digital platforms powered by Facebook.


MUID

MUIDB

These cookies track user activity on the website. Data is used to monitor advertising performance and provide better targeted ads.

_ga

_gid

_gat

NID

These cookies are used by Google Analytics to distinguish different users and provide analytics, and when google maps is used on the store locator.
 

6. Advertising

We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to You when You access our websites, based on Data relating to Your access to and use of our websites on any of Your devices. To do so, these companies may place or recognise a unique cookie, or similar tracking technology, on Your browser (including the use of pixel tags). They may also use these technologies, along with data they collect about Your online use, to recognise You across the devices You use, such as a mobile phone and a laptop, and to make decisions about the advertisements You see. If You would like more information about this practice, and to learn how to opt out of behavioural advertising delivered by Network Advertising Initiative member companies in desktop and mobile browsers on the particular device on which You are accessing this Privacy Policy, please visit the Network Advertising Initiative and Digital Advertising Alliance.

You may download the AppChoices app to opt out in mobile apps. In order to understand and improve the effectiveness of our advertising, we may also use web beacons, cookies, and other technologies to identify the fact that You have visited our website or seen one of our advertisements, and we may provide that Data to one or more third party advertising networks.

The Data we provide may include the time and date of Your visit to our website, pages viewed, links clicked and other information that does not disclose Your ‘real world’ identity. Those advertising networks may recognise the web beacon or cookie associated with Your visit to our website when You visit other websites on which they serve advertising, and they may make decisions about the advertisements You see based on it.

7. Email Marketing

If you are subscribed to our mailing list and no longer wish to receive emails from us please email us at hello@collectoive-stories.com and we will update you preferences.

8. Get in Touch

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time, or discuss any other data protection matters with us, by contacting us at hello@collectoive-stories.com or write to Collective-Stories, Attn: Pernille Brodersen, Bucher Strasse 91, 90419 Nuremberg, Germany.

Data Subjects, Controllers or any other concerned parties wishing to discuss matters relating to data protection, such as a Subject Access Request or concern over accuracy of collected data, please email hello@collectoive-stories.com or write to Collective-Stories, Attn: Pernille Brodersen, Bucher Strasse 91, 90419 Nuremberg, Germany. The email address is monitored within working hours and you should receive a reply within 14 working days.